Shipping Policy

Customer Satisfaction is of utmost importance at TruVape.  We would like to inform all of our customers that our shipping department is closed on weekends (Saturdays and Sundays) and holidays.  Any inquiries over the weekend regarding shipping will be answered at the beginning of the week.  

1. All orders placed through this web site must be shipped to the address provided in your invoice
2. We DO NOT allow will call or pick up of items for online purchases due to security reasons
3. All limited availability and/or exclusive items are limited to one per person, per household
4. Multiple orders can not be combined
5. No sales or shipping to Countries, States, Provinces, Counties or Cities where items are prohibited
6. No sales or shipping to minors, or to adults intending to distribute or resell items to minors
7. All customers are responsible for knowing and following the laws which they reside in 

Shipping Destinations:

At this time, TruVape, will only ship item orders within the Continental United States and Hawaii.

Time Frame:

All orders will be packaged within 1 to 2 business days from the date you place your order and will be picked up by USPS the following business day.

Example: If you placed an order on Friday, your order may not be processed or picked up by USPS until the following Monday. Packages are delivered using USPS 2-Day Priority mail. Shipping dates/times are only estimates made by the courier and are not guarantee by us.

Domestic orders can take 1 to 15 business days to reach their intended destination. 

Weather and other conditions can affect delivery times.  Invoices are processed in the order they are received.   If there were many orders placed over the weekend, then there could be a possible delay in getting your order out. USPS does not deliver on weekends or major holidays.

Tracking:

Tracking information is offered by the carrier via their website.

Shipping Option:

USPS Priority Mail

Order Cancellation Policy

In order to submit a cancellation, please contact us through e-mail to customercare@truvapelv.com. Once the order has been shipped, we will not be able to cancel your order. If we decide to cancel the order you are responsible for all shipping fees, as well as, a 15% restocking fee.

Compatibility

We do not guarantee that the parts and products are interchangeable and compatible with each other.